Booklet: Supervision of Technology Service Providers
Section: Appendix A: Examination Planning Procedures
 

 

 

 

 

This section assists examiners in planning the examination of a TSP. The examiner should consider the following steps when planning an examination.

1.

Coordinate with appropriate agency personnel any preliminary materials, procedures, or other documentation that need review or development for the examination. Develop and mail examination request/first day letter and review any material received.
   
2. Review the following matters relevant to the current examination:
 
Bullet
 The previous report of examination and any other reports used to monitor the condition of the TSP;
 
Bullet
 The correspondence file, including any memoranda relevant to the current examination; and
 
Bullet
 Audit reports and third party reviews of outside servicers.
   
3. During planning, discuss with appropriate management and obtain current information on significant planned developments or important developments since the last examination. This may include relocations, mergers, acquisitions, major system conversions, changes in hardware and software, new products/services, changes in major contract services, staff or management changes and changes in internal audit operations. Consider:
 
Bullet
 Significant planned developments;
 
Bullet
 Important changes in IT policies;
 
Bullet
 Additions or deletions to customer service; and
 
Bullet
Level of IT support the provider receives from outside servicers, if any.
   

4.

Request information about the financial condition of any major servicer(s) who provide IT servicing to the TSP, if applicable.
   

5.

Determine if the TSP offers Internet banking services. Indicate the vendor and functions performed.
   

6.

Begin the process for obtaining data on serviced customers. This must include institution name, type of institution, city and state. Sort by regulatory agency first, followed by state.

 

CONCLUSIONS

1.

From the materials reviewed, determine if significant changes occurred in operations that may affect the timing, staffing, and extent of testing necessary in the examination.
   

2.

 Assign assisting examiners to the applicable areas.
   

3.

Provide any additional information that will facilitate future examinations.